FAQ

  1. Account Issues
    • 1. I’ve forgotten the password to my Tom Tailor account?
      You can easily reset your password by clicking the login link in the top left corner. Within the Login to your Forever New account there is a link labelled FORGOTTEN YOUR PASSWORD that prompts you to enter in your email address that is connected to your Tom Tailor account. You will then be sent an email with a link to reset your password to the email address provided.
    • 2. How do I change my details in my Tom Tailor account?
      If you have already signed up, click into the “My Account” section where there are options for you to change any of your details including payment and shipping details. You can do this by clicking the EDIT INFORMATION link located under each section. If you haven’t logged in for a while, we recommend checking that all your details are up to date prior to making an order.
    • 3. Do I need to create an account to shop online?
      NO
  1. Order Delivery Information
    • 1. What if I need an item which is out of stock on website?
      Email us your request at tomtailorindia@inceptralifestyle.com and we will try our best to deliver your favourite style at your doorstep
    • 2. How do I change or cancel the order once placed?
      You may cancel the order before it is dispatched from our warehouse. Go to your accountclick on the order you wish to cancel & click on 'cancel'. If the order has been dispatched, you can return the same once it has been received by following our return process.
    • 3. Are there any shipping charges applicable?
      We offer FREE shipping on orders above or equal to Rs.1000 and Rs.99 on orders below Rs.1000
    • 4. When will I receive my parcel?
      The delivery time ranges between 10-12 working days from the day of placing the order
    • 5. How do I track my order?
      You may track the order once it is dispatched from our warehouse. Go to your accountclick on the order you wish to track & click on 'track order'.
    • 6. How do I know what size I am?
      Refer to our size guide provided with each product.
    • 7. I saw an item in a Tom Tailor store but I can't find it on your website or vice versa?
      The product catalogue is different for website and for the stores.Email us your concern at tomtailorindia@inceptralifestyle.com and we will try our to deliver your favourite styles at your doorstep.
  1. Returns & Exchange
    • 1. What is Tom Tailor's Return & Exchange Policy?
      If you wish to return any item(s) you have purchased, you can book return on our website within 14 days from the date of delivery. The item(s) should be in original saleable condition with all its original tags; any sewn labels still attached; in an unworn and unused state.
    • 2. How do I return or exchange an item(s) purchased online?
      You may exchange the order once it is delivered at your doorstep. Go to your accountclick on the order you wish to exchange & click on 'exchange order'.
    • 3. What do I do if an item is missing from my order?
      Email us your concern at tomtailorindia@inceptralifestyle.com and we will get back to you.
    • 4. Can I return/ refund an online order(s) to a Tom Tailor store or vice versa?
      Unfortunately, the items purchased online cannot be returned or exchanged at the store. Kindly follow the return process online.
    • 5. How do I find out about your upcoming promotions?
      Subscribe to our newsletter to stay updated and follow us on social media-

      Instagram: https://www.instagram.com/tomtailor_india/

      Facebook: https://www.facebook.com/TOMTAILORIND/

    • 6. Can I return a Tom Tailor item(s) purchased on a marketplace or vice versa?
      Unfortunately, the items purchased through market places cannot be exchanged at Tom Tailor store or through Tom Tailor website.
  1. Payments
    • 1. What are the payment methods?
      We offer Net Banking, Credit/ Debit Card and Cash on Delivery (COD)
    • 2. Tom Tailor online currency?
      All prices at www.tom-tailor.in are in INR.
  1. Website
    • 1. Who do I contact if I am having technical issues with the website or my online payment?
      We regret the inconvenience caused. Please email us your concern at tomtailorindia@inceptralifestyle.com and we will help to reolve your issue.
    • 2. How do I enter a promotional code?
      At the Cart Page, you can enter a valid coupon code to avail the promotional offer basis applicability.
  1. Shopping in store
    • 1. I have a compliment or complaint regarding customer service within a Tom Tailor store?
      We at Tom Tailor always welcome feedback. Login to your Tom Tailor account , click and open
  1. Customer Service Team
    • 1. Contact details-email, handphone, social media links, address?
      For any further queries, feel free to reach out to us-

      Email- tomtailorindia@inceptralifestyle.com

      Mobile- 08766344674 (Monday to Friday,10 am- 6 pm)